168. . Before switching modem mode on I did a speedtest and had 111Mbps down, 9. comTo make a virgin media complaint via phone call, please do the following. Nick Ansell/PA Wire. I have also been having intermittent speed issues where my speed will drop below 400Mbps I have Gig1 I usually get 940Mbps down and 104Mbps up. ^Martin. 4Mbps),. Very Slow Network speed. S. Virgin media mobile internet slow Slow internet compensation . I've tried rebooting the router several times, checked cables, reset factory settings, booted off all connected devices and there's no change. We'll need to monitor your speeds and service for 30 days since raised and advise on the outcome. So if you want to get the whole house online at the same time, or you’d like to spend more time doing the really cool things on the web (like downloading, streaming and gaming) we can. I have done everything on your page to try resolve this with no luck i have sent two complaints but the site after saying complaint submitted then fails to sho. Also are you connecting via 2. Gig1 speed - disappointing. In Ofcom’s league table of broadband complaints, you’ll find Virgin Media in the relegation zone, with 18 complaints per 100,000 customers making it the joint second worst, alongside TalkTalk. From the beginning of December I have been experiencing very low speeds and the upload speed has reduced to the level I would expect from AOL dial-up. Email Tom Mockridge (CEO) on tom. Alan Martin May 26, 2023. Some 12% of customers told us they'd experienced slow or disrupted music/video streaming, and an. Delayed repair following loss of service. We would like to show you a description here but the site won’t allow us. Wifi speed depends on so many things. Slow uploads and downloads were also a problem, affecting 15% of customers overall. 2 Mbps and laptop 2. I have sent my contract pdf to Virgin 3 times by email and made 3 formal complaints and been ignored. I have raised this twice. Virgin Media Gig1 Fibre Broadband (avg upload speed 52Mbps) vs UK 24-hour average upload speed (9. TV on the go. UPDATE 8:25am. 4) One minute it is 600 next minute it is 197 leave it half an hour and it is 279. The above is a screen shot from a random persons Broadband Quality Monitor (BQM) covering 11th April 2022 who is using a Virgin Media DOCSIS connection and the higher than usual latency and packet loss at peak times (5:30pm to 11pm in the example) has been repeated on the 10th, 9th and 8th April. 168. Select your Virgin Media WiFi network name from the list; Enter your WiFi password and select Join; Your device should now be connected to Virgin Media broadband. TiVo. If needed you can book a technician, order a replacement WiFi Hub,. We are moving to Plusnet where we get 500mb for £35 per month. Check the Linksys USB adaptor is connected on the 5Ghz band. Tuesday, February 2, 2021 1:39 PM18 commentsVirgin Media threw alerts in our speed test system back on 19th January and got very close on the 26th January and today we see another low point. If your problem isn't getting a response, make yourself heard in public. net, it rangers from 10Mbps to 30Mbps and im on M250 fibre. com speedtest. 1. My Virgin Media App is the easiest way to manage your Virgin Media account on the go. 01 Mb upload on the 1Gig package. We bringVirgin Media has collected 1993 reviews with an average score of 1. This seems to have changed in the last 4 weeks. Speed test the service to a Router mode Hub (3/4/5) + your device with the link below. From keeping your broadband up to speed to streaming the hottest box sets and checking your bill, there's a Virgin Media app for. If anyone has ever had a poor service from Virgin Media this is where you can come and vent and also see what others have had to experience. First thing to say is that a VM Residential package has no SLA. The best times to game online or make big downloads, for example, would be when connection is fastest. M200: This comes with an average upload speed of 213Mbps. Access your bills, diagnose faults and manage your package. I have raised this twice. I can verify this, see below. 2Gbps (214Mbps upload), to include parts of Southampton (Hampshire) and Manchester. When I managed to get a connection using Samknows, my upload speed to the router was 0. Each of your devices have different WiFi standards so can drastically affect speed per device. m. Mobile customers can also use the app to keep on. 2 Mbps). 4 40. 3rd image is through VPN but using TCP protocol, not the. Boot PC in safe mode with networking and do a speed test by wire - 5140788 The above sounds about right as you've raised a speed complaint with us. 0 Mbps upstairs. 2022. How to make a complaint via phone. switch the Superhub back to router mode and test the wired speed you get from this. - 5241278. Around 17% of customers overall said they'd suffered slow speeds at some point in the past year. Your wifi devices many not have the latest spec in them also. @tasmintaylor_dj @virginmedia YES Network randomly dropping, I pay for 200Mb/s and speed tests return like 5Mb/s. The speed at the Hub should reflect. Im currently on M350. Other ISPs, Virgin Mobile and Ethernet services have also been impacted. I'm having issues with my broadband, where sometimes the connection is perfectly fine and getting the advertised download speeds, but then at other times I have very slow wifi or no WiFi connection at all in certain areas of the house. Hi all, I have been getting terrible speed on my M50 connection since 12th September. However, despite these high numbers, we seem to be having constant issues. This is then disrupted to the connected devices, so unless. Email. The speed when manage to logon is very slow irrespective of whichever connection is used and not meeting the fast broadband you advertise. Virgin Media customers Call us on 150 from your Virgin Media landline or Virgin Mobile. Packet loss, slow speeds, dropping connection. 13Gb, over 230Mb faster than BT's fastest broadband plan. i think virgin is slow at there work and when you want somthink done you have to wait two weeks to get your pc problem sorted. The PS4 is giving around 20mbps download and around 4mbps upload. Noticed my speeds were a little low over the weekend so I thought I'd include this little screen shot from SamKnows. Our team is available Monday until Friday, 8am until 9pm and Saturday until Sunday, 8am until 6pm. . I would advise testing on a laptop/computer with a LAN cable connected directly to the router. Discussion in 'Virgin Media Broadband' started by Rainman Andy, May 31, 2011. Leave it off for about 10 seconds. Restart your equipment. comments sorted by Best Top New Controversial Q&A Add a Comment Contact your provider. Our team is available Monday until Friday, 8am until 9pm and Saturday until Sunday, 8am until 6pm. Customers on Virgin Media O2's M100 and M200 packages will see their headline speeds upgraded by around 25% with moves from 100 and 200 meg services to 125 and 250 meg respectively at no additional cost. But this morning, your Virgin Media super fast broadband is running very slow and the upload speed is down to 0. 4 QAM256 1 2 147000000 7. There are 3 of us in our house one plays Genshen and we have a Roku - Amazon is particulary bad it dropped out about 3 times last night and only that and one tablet were in use. Pricing is competitive across most of the speed tiers, and Virgin Media offer one of the best whole home wireless guarantees, with their WiFi Max add-on. Take a look at how our speeds compare to our competitors’ fastest median download speeds. 27-04-2023 20:00 - edited 27-04-2023 20:47. How do I complain about slow broadband speeds, I am a new customer and on the day of installation the engineer showed me a speed test showing 400Mbps, since then the speed has varied between 30and 50Mbps. I have a JVC Fire TV in the bedroom with a wired connection through the ring mains. This has been going on for at least two months. Meanwhile, router problems were an issue for 14% of broadband users, plus 14% of customers said they'd been left without a connection for at least an hour. To exceed 500Mb/s on a speed test it is up to the computer to consume data at a higher rate over a network cable. I can see no way on the website to actually report this problem, even tried there complaints pr. PlayStation 5 Low Download and Upload Speed. The median download speed at 1pm was 80. 30am before I goto work, between then and 9pm the only machine on is my server and. 2. Check BT Broadband's service status. Further exclusions & legal stuff apply. Get broadband for £15 £30 £15 View Deal 52Mbps average upload speed – 5x faster than the UK’s average upload speeds. Speed. Located in Edinburgh, Scotland. on 09-02-2023 14:38. Broadband only deals. Their 23% Resolve Complaints rating is a cause for concern. net app from the app store for your mobile device. The first step of the complaints process is to get in touch with your provider’s customer service and make them aware of the issue. 1. Typically, extenders are linked through a wired port using an Ethernet cable. I had the same issue around a month ago and it was resolved, some kind of. It’ll check for connection issues affecting your broadband status, problems with Virgin Media TV performance, or show. After testing at various times of the day I’m getting about 500 to 600 MB speed. -2. At present VMB’s packages tend to offer a maximum upload speed of 50Mbps (the profile rate for this is a bit faster), but some customers on their. I joined Virgin last week on the promise of amazing guaranteed speeds, but unfortunately the reality has been very poor. 168. We would like to show you a description here but the site won’t allow us. Virgin Media has been named the worst broadband provider for the past year Credit: PA:Press Association. net as roughly 450mbps, broadbandspeedchecker. If you need to contact Virgin Media customer service, the number is 0345 454 1111. 2 Mbps (at 1833 and 1835). Even if the complaint update did work it probably won't help you much - VM deal with complaints to a standard that beggars belief in this day and age, and that's because the company still thinks and acts as though it has a monopoly of high speeds. I've called VM a few times and followed the full reset on router proce. Complaint escalation!!!!!! I have raised a complaint - but when I log in to my account to see what is happening (over 28 days passed). Broadband has been working on this computer without problems for 6 months but went wrong yesterday: now have less than 1MB upload. Broadband speed statistics found those with speeds in excess of 1GB typically. 1 router mode or 192. An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours’ notice. TiVo. uk I can’t. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. , and Saturday and Sunday, 8. Gaming Support. 02. My WiFi speeds are regularly dropping on the weekend to unacceptably slow levels - I pay for the 125MB fibre package, and when I test the speed after struggling to load basic websites on WiFi via a laptop, I'm getting speeds. Open a web browser and go to 192. Winner: Virgin Media offer the fastest widely available download speed of 1. Median and mean download/upload speeds for Virgin Media from 6th October 2020 to 1pm 2nd February 2021. If you have QoS on, turn it off and see if your speeds improve. Slow speed. I do not work for VM. 33 for each calendar day that the service is not repaired. Hi, As the title suggests, broadband has slowed down (both WiFi and Ethernet) today down to 3Mb download, 0. I now average 10MBps (80Mbps) over OpenVPN using PIA. 1 router mode or 192. Missed appointments. tv and highlights errors in red. Over the last 2 days my download speed has gone down to under 1mbps. Virgin Media Gig1 Fibre Broadband (avg 1,130Mbps) vs UK average speed 8-10pm (69. Manage Your Account. Very fast Broadband that's Download speed only 200MBS but only 12MPBS upload Should be uniform 1:1 but Virgin Media are way too tight fisted to offer this. I have had slow speed for 2 weeks. Very slow upload speed. Browse. There is nothing on my account: I have raised my issue (prior to raising the complaint) 3 times (within last 3 months only) and probably +10 times for the duration I have been a customer (~5 years). 0 Mbps and 3. 7/2. An interesting comparison was speed on mobile upstairs was 10. If you want to run the most accurate possible speed test, use a computer or tablet that can be connected to your router with an ‘ethernet’ cable, as wifi can slow down the signal. com, but it did not help me to solve and fix my slow UPLOAD spead. Sign in . I've been with Virgin for about a month now and am on the 1gb package with the Hib 5 All in all its been pretty good. on 13-10-2022 09:48. 7 Mbps (mean 119. To help speed up this process, please make sure you answer the Data Protection (DPA) questions accurately. I know something is wrong with my Internet, I just want an engineer out. I have a 200Mbps contract, currently my speed both upload and download is under 10. Broadband Speed Test; Packages. I also have a new high-speed ethernet cable between both routers. Latency issues etc. To help speed up this process, please make sure you answer the Data Protection (DPA) questions accurately. I raised a complaint via the online form and I am confused with the answer. 5-1 mbps every day after 1pm for the last 2 weeks. I have done. Twitter: @bt_uk. If your computer struggles with even simple operations, get some security software (like our free Virgin Media Security) and scan your computer. The download speeds available on Virgin Media are available to customers based on your speed package. Up to 3 WiFi Pods if needed. Service 53. Hi, I would like to start off this issue I had within weeks and as matter of fact lot of people having issues with Virgin Media slow or losing connection due to time-to-time and I understand its affected due to covid19, but having issues with more than a 1 week is major problem. I have reb. If the speed is 10 check the cables are ok. These estimated speeds apply to all new customers who buy our broadband services, and to existing customers who changed their broadband services, on or after February 28th 2019. 01 EDT. Broadband and phone deals. Gaming Support. on 29-08-2021 20:58. the Y axis of the graph is the connection speed. TV on the go. I was due 103 days of compensation for non install of services and 2 x engineer late cancellations = £676. do the same at the computer - check the computer is connected at 100 & not 10. Options. Averaging 30mbps. If the actual download speed provided from our network to your Virgin Media Hub falls below the Minimum Guaranteed Download Speed, and this happens for 3 consecutive days or more (whether continuously or intermittently during each day), and we are unable to fix the problem within 30 days of you reporting the problem to us, [ [you may have the ri. This complaint form is for Virgin Media Ireland Customers only 3. By Tim Smith | Monday, June 12th 2023. My Virgin Media. Re: Virgin Media respond to complaints of slow evening service tbh I dont tend to notice speed issues in my area. You can call Virgin Media to cancel your broadband by dialling 150 from any Virgin phone. I recently upgraded from 500MB to 1GB. Discover Virgin Media. It is worth a try. Protocol: TCP Port: 443 Encryption Algo: BF-CBC (128 bit key, 64 bit block) Auth Digest Algo: SHA1 (160 bit) Custom. uk and broadband. Updated on 13 July 2023. Hey folks. Excludes broadband faults and broadband network outages. 15 if we don’t turn up on the promised day of an. Sign in . Thu Aug 12 08:13:39 2021: 6:To help speed up this process, please make sure you answer the Data Protection (DPA) questions accurately. After going in circles trying to find a way to speak to a real person on the Virgin Media website I've ended up here. Meanwhile, router problems were an issue for 14% of broadband users, plus 14% of customers said they'd been left without a connection for at least an hour. My Account; My Bills; My Apps; Upgrades; Service Status; Virgin TV Anywhere; Mobile Your Account. 1K. Every since Virgin Media 'upgraded' us to the M125 package (previously on the M100 which we had no problems at all with) we have had absolutely horrendous speeds and at times no service at all. |. I've called VM a few times and followed the full reset on router proce. When I try to use sites that require (TLS/SSL) the speed is very slow and mostly disconnects. Stress your connection and have a look on the Asus page and check what your CPU and RAM are doing, there's a status tab on the router home screen. Virgin also offers six fibre speeds, starting with M50, with an average speed of 54Mbps. We've just moved back in our parents property and our internet (250MB download / 20MB upload) has been terrible leading to significant slowdown and a drop out at least once a day (monday to friday). The PC may not drawing data any faster than you are seeing reported by speed tests. 1) I am an ex IT Manager. Contact BT Live Chat. . multiple notebooks tested and confirmed that peer to peer they received 1 gig Ethernet. Cisco’s monitoring of Border Gateway Protocol (BGP) events, which is a protocol that helps to link the internet together by exchanging routing information with Autonomous Systems (such as those run by your ISP), has also picked up the outage – this has affected 239 prefixes. You will be contacted by a member of our Complaints Team. Simply tap ‘Start’ to run a speed test and get an accurate reading of your broadband. If you'd like to discuss cancelling your contract, please use one of the following contact methods: Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone WhatsApp: +44 7305 327 112 Write: Please use the address in our Terms & Conditions: You can track your complaint for any updates. Yet online, the company is absolutely blasted for poor customer service, slow speeds. . All providers should have a complaints policy or procedure on their site which lists how you can contact them and how a complaint should be handled. Virgin Media 50mbit customers complaining. Solutions tried: re-starting router; re-starting computer; updating drivers. Link . check your power levels to make sure they are "in band" -. 02. Speed. (edited) xPabloz. Speed. Author. info@financial-ombudsman. Hello, I'm after some advice here, was on 200mb and upgraded to 500 last week which doesnt feel like its more than twice as fast as what i had before. Pick a category to get started. The connection is so poor at times samknows start to run a test. Simply tap ‘Start’ to run a speed test and get an accurate reading of your broadband. Working hard to help connect the nation, shop our offers and order online. Now after connecting the UDM router, speedtests (over ethernet) give 75Mbps down, 7Mbps up. For the computers or laptops that show 100 Mb/s connections in the Hub 5's menus, check if that is correct by have a look at the speed being shown on the computer or laptop's end of the network cabled connection. Here are some graphs from Twitch Inspector, Twitch Inspector is an analytics tool which shows the upload rate to Twitch. Solved: Virgin media is changing the phone system so that the phone comes through the router. Select Modem Mode on the left hand side of the screen. Last night lost internet in CR2 area and so rebooted hub 5. Virgin Media customers Call us on 150 from your Virgin Media landline or Virgin Mobile. A long-running problem on Virgin Media’s broadband ISP network in Long Ditton, a residential suburb in the Borough of Elmbridge (Surrey, UK), has resulted in such slow speeds that some customers have resorted to unusual fixes, such as parking on neighbours driveways to borrow WiFi or returning to the office instead of working from home. M50: This comes with an average upload speed of 54Mbps. Downdetector, which tracks websites, showed more than. M100: This comes with an average upload speed of 108Mbps. Below 40ms (milliseconds) is a superfast and stable connection. Having - 5262389. It's available across their entire network of 16 million premises, making it. Apologies for the issues that you have been having with your speeds. although any outcome will be slow and bureaucratic, and will be. Call Customer Services on 0800 052 0422. 404 - Page not found. Complaint escalation!!!!!! I have raised a complaint - but when I log in to my account to see what is happening (over 28 days passed). Hello, I did all instructions that placed on a list at virginmedia. Or 0345 454 1111* from any other phone. 0c9821507a37ee02. Anyway, today it all went to cr@p today and my 250mbps was coming in at between 4 and a maximum of 12mbps. 2. Their 23% Resolve Complaints rating is a cause for concern. You’ve already got our fantastically fast broadband. on 16-05-2022 12:30. VM evidently hope that by making complaining as slow and unproductive. Black Friday has landed and with it, an unmissable offer. Next, tap Check. The modem keeps resetting quite often (sometimes several times within an hour), and our speed is reported quite low (by fast. If NEITHER hub works, then there's a basis for complaint, but it seems you've muddied the water for any redress by trying to get the agents to recommission the old one - I'd suggest phoning again, being slow, polite and patient, focus on getting back online, don't bog yourself down with a complaint (assume the records the agent can see on. Packet loss, slow speeds, dropping connection. A speed test completed on the Asus gives an average of 90 Mbps download and. org. Call us from a textphone on 18001 0345 454 1111. Upload speed is fine. . Virgin Media Gig1 Fibre Broadband (avg upload speed 52Mbps) vs UK 24-hour average upload speed (9. I have a Virgin Media hub. Through your bank (sort code: 20-13-42 account number: 23494314 using your 14-digit payment reference number as the reference) If you need help or have any other questions about your bills, you can call Virgin Media on 0345 454 1111 or use the live chat feature on their website. Virgin Mobile. I have a 200Mbps contract, currently my speed both upload and download is under 10. Harassment complaint. Slow Download Speed: VM SuperHub 4 on Gig1. My latency is 11ms and packet loss is 0. Ive followed the assistant, but each time I get told to check back after 24 hours to book a technician and after 24 hours the same pop up appears, no option to book a technician. Update 4:55pm The original article was drafted at midday and shared with Virgin Media to give them some time to respond prior to publication which they have done. The percentage of very slow Virgin Media speed tests, with speeds under 10 Mbps, has risen compared to the same month last year, increasing from 6. Jun 09, 2023 10:50 am EDT. Once the test begins click on: Run full test to see all the stats. Will be either something PC specific or bad cabling, bad network point or settings on the machine itself. Virgin Media - 1130Mbps, BT - 900Mbps, Vodafone - 910Mbps, TalkTalk - 944Mbps, Sky - 900Mbps, Plusnet - 500Mbps. Please, ensure you follow the instructions so we maintain communication between your hub and service and our systems while this investigation is on. this started months ago - I have had a virgin technician out on 23/5 he said my equipment is okay, but the hardware in the local junction cannot take the current demand, I was told that there was a technician booked. Step: 03: Let The Virgin Test Speed Results Load And See The Results. 2/ IP addresses are static, meaning you won't ever be issued a new one unless you make a complaint. That monitors your connection for a period of 30 days, and if any issues are found, VM are obligated to assist. Median and mean download/upload speeds for Virgin Media from 6th October 2020 to 1pm 2nd February 2021. My upload remains in the 25-30mbps range. V6. Restarted router multiple times, called the support, and they couldn't find a so. 0 Downstream channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 25 331000000 0. What is funny that they increased speed to 134Mbps from 100Mbps and just after that started to throttle. 27-04-2023 20:00 - edited 27-04-2023 20:47. The move will affect BT, EE, Sky and TalkTalk, but not Virgin Media, which is exempt as it uses a cable-based system (HFC). Virgin Media support: Help, issues and complaints. Upgrade now. No reboots or usage changes in that time. . There are few things that are not quite right. You only need to go into modem mode for a few minutes while you run the tests. Use the test below to see if the issue is at the Hub or device. So no real difference in location. 0 out of 5, from 74,000 reviews:. Slow speed on Gig1 on 12-08-2021 12:29. Call 150 from your Virgin Media telephone, or call 0345 454 1111 from any other phone to cancel. However whenever I reset the router then the slow. getting 1128 mbps to the hub4 however only getting consistent 150 mbps through any Ethernet ports. This can see latency times become very slow (double or more vs the usual baseline). I have raised this twice. Channel Frequency (Hz) Power. If all the other computers connected are fine and have good upload then its not the Virgin service to be honest as it is delivering what it is supposed to. Update 17:00: Virgin Media's broadband network appears to be continuing to suffer widescale outages, having stayed up for most of the working day. Virgin Media lists the following options for cancelling your contract: Phone: Call 150 from your Virgin Media home phone or 0345 454 1111 from any other phone. We recently signed up for Virgin broadband as it was advertised as a massive upgrade on what we had. Re: Slow upload speeds on 1000/50 package hub 4. Ive been experiencing slow upload speeds of around 0. Here’s how much we’ll credit you for the following service issues: £9. In Ofcom’s league table of broadband complaints, you’ll find Virgin Media in the relegation zone, with 18 complaints per 100,000 customers making it the joint second worst, alongside TalkTalk. I've did a speed test on my phone, laptop and an iPad and they all give around 200mbps download and 11mbps upload on WiFi. This is our experience of the RFoG service in West Bergholt, at our address ADSL or WISP are the only other broadband options to VM. . Check out the do's and don'ts, in our Community FAQs. If you've already submitted a complaint then sign into My Virgin Media. Please, ensure you follow the instructions so we maintain communication between your hub and service and our systems while this investigation is on. TV;.